Immucor, Inc. Blood Bank Technical Specialist in Dallas, Texas


TERRITORY: North Texas

Founded in 1982 and based in Norcross, GA, Immucor is a global leader in transfusion and transplantation diagnostics that facilitate patient/donor compatibility worldwide. Our mission is to ensure that patients in need of blood, organs, or stem cells get the right match that is safe, accessible, and affordable. The result is life changing for a patient in need of a transfusion or transplant. Our new corporate identity illustrates the right match of donors with patients in need of blood or an organ as well as Immucor’s partnership with healthcare organizations in need of innovation and productivity. With the right match, we can transform a life together. Don’t miss out, apply today!

We are seeking a skilled and hard-working Blood Bank Technical Specialist (Outside Sales Technical Specialist) to join our team of professionals at Immucor to cover the North Texas territory (including Arkansas, Oklahoma, and New Mexico). This person will be focused on supporting the implementation of specified product lines and delivering ongoing field support for instrumentation and reagents after installation and go-live. If you meet our background requirements and are looking to grow your career with an innovative company that rewards hard work and success, this is the ideal opportunity for you!

Blood Bank Technical Specialist - Outside Sales Technical Specialist (Medical)


You will be responsible for the achievement of annual instrument go-live and reagent sales objectives in all targeted Immucor markets. This person will lead the stages of the sales lifecycle associated with instrument go-live and customer complaint handling with an assigned customer base. The Blood Bank Technical Specialist (Outside Sales Technical Specialist) will also have secondary ownership of assigned customer targets within a geographic territory.

Other responsibilities for the position will include:

  • Provide training and technical support in the field for instrumentation, manual methods, and reagents

  • Work collaboratively with the Blood Bank Business Manager to grow reagent sales, support instrument base and address ongoing customer needs

  • Work in conjunction with the Immucor Technical and Field Services group on escalated customer product or technical problems

  • Prepare accurate CRM based territory business plans, go-live forecasts, and reports to achieve assigned quota and product mix objectives

  • Lead the addition of assays to drive reagent growth on automation platforms within assigned territory. Understand Immucor product positioning and benefits vs. competitor products

  • Available for LEAN workflow consultations, Instrument evaluation and customer site audits as needed

  • Provide technical insights as a Subject Material Expert (SME) for both automation and reagent performance and integration

  • Lead customer through instrument validation process to achieve at plan go-live timing. To provide assistance on items to include (but not limited to): Preparation and planning, PQ, LIS/Validation, Instrument method validation, customer SOP assistance, determine customer go-live phases and dates, MD sign-off, staff training, QA review, Data assimilation and presentation to MD

  • Work independently and collaboratively to successfully resolve instrument/product issues. Interact with Technical Service, Field Service and Field Quality to investigate/resolve customer issues

  • Maintain relationships with industry thought leaders in the region to advocate Immucor's products driving market behavior. Active in regional conferences to help drive forums to educate industry on Immucor products

  • Comply with GEN.109, Complaint Handling for recording all complaint resolution activities during critical account management and intervention (detailed trip report in the form of complaint resolution files and data)

  • A key technical resource with blood donor centers, large and corporate account management

  • Manage calibration tools and diagnostic equipment


We are looking for an experienced candidate for the Blood Bank Technical Specialist (Outside Sales Technical Specialist) position who has a Bachelor’s degree from a four-year college or universityalong with some prior outside sales and/or technical experience. In addition, the Blood Bank Technical Specialist (Outside Sales Technical

Specialist) must live in the geographic sales region that they are assigned to and must be willing to travel over 70% of the time for this role.

Other requirements for the position include:

  • 3-5 years if Blood Banking Experience Required

  • American Society of Clinical Pathologists (ASCP) MT or (NCA) CLS certification is preferred

  • American Society of Clinical Pathologists (ASCP) SBB certification is preferred

Preferred Experience:

  • Project Management; Ability to prioritize and schedule all aspects of the project in order to meet deadline

  • Ability to work in a team environment; Communication skills both written and oral. Training or educator background.

  • Ability to troubleshoot or problem solve

Blood Bank Technical Specialist - Outside Sales Technical Specialist (Medical)


The compensation structure for this position is a base salary plus a variable commission plan where, if the Blood Bank Technical Specialist (Outside Sales Technical Specialist) meets plan targets, there will be a total target payout. Additionally, this position is eligible for a monthly auto allowance.

We believe in offering our employees competitive pay and an excellent benefits package. To learn more about our pay and benefits, please apply today.

Blood Bank Technical Specialist - Outside Sales Technical Specialist (Medical)



This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.

Job ID 2018-1846

Category Customer Support/Sales