Immucor, Inc. Blood Bank Technical Specialist in Stamford, Connecticut

Overview

Founded in 1982 and based in Norcross, GA, Immucor is a global leader in transfusion and transplantation diagnostics that facilitate patient/donor compatibility worldwide. Our mission is to ensure that patients in need of blood, organs, or stem cells get the right match that is safe, accessible, and affordable. The result is life changing for a patient in need of a transfusion or transplant. Our new corporate identity illustrates the right match of donors with patients in need of blood or an organ as well as Immucor’s partnership with healthcare organizations in need of innovation and productivity. With the right match, we can transform a life together.

We are seeking a skilled and hard-working Blood Bank Technical Specialist (Outside Sales Technical Specialist) to join our team of professionals at Immucor to cover the New York City Metro territory (Downstate New York, New York City, Connecticut). This person will be focused on supporting the implementation of specified product lines and delivering ongoing field support for instrumentation and reagents after installation and go-live. If you meet our background requirements and are looking to grow your career with an innovative company that rewards hard work and success, this is the ideal opportunity for you!

This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time .

Blood Bank Technical Specialist - Outside Sales Technical Specialist (Medical)

Responsibilities

You will be responsible for the achievement of annual instrument go-live and reagent sales objectives in all targeted Immucor markets. This person will lead the stages of the sales lifecycle associated with instrument go-live and customer complaint handling with an assigned customer base. The Blood Bank Technical Specialist (Outside Sales Technical Specialist) will also have secondary ownership of assigned customer targets within a geographic territory.

Other responsibilities for the position will include:

  • Providing training and technical support in the field for instrumentation, manual methods, and reagents

  • Working collaboratively with the Blood Bank Business Manager to grow reagent sales, support instrument base and address ongoing customer needs

  • Working in conjunction with the Immucor Technical and Field Services group on escalated customer product or technical problems

  • Preparing accurate CRM based territory business plans, go-live forecasts, and reports to achieve assigned quota and product mix objectives

  • Leading the addition of assays to drive reagent growth on automation platforms within an assigned territory

  • Understanding Immucor product positioning and benefits vs. competitor products

  • Being available for LEAN workflow consultations, instrument evaluation and customer site audits as needed

  • Providing technical insights as a Subject Material Expert (SME) for both automation and reagent performance and integration

  • Leading customers through the instrument validation process to achieve at plan go-live timing

  • Providing assistance on items including (but not limited to): Preparation and planning, PQ, LIS/Validation, Instrument method validation, customer SOP assistance, determine customer go-live phases and dates, MD sign-off, staff training, QA review, Data assimilation and presentation to MD

  • Working independently and collaboratively to successfully resolve instrument/product issues

  • Interacting with Technical Service, Field Service and Field Quality to investigate/resolve customer issues

  • Maintaining relationships with industry leaders in the region to advocate Immucor's products driving market behavior

  • Actively participating in regional conferences to help drive forums to educate industry on Immucor products

  • Complying with 01.SOP.0122, Customer Complaint Procedure for recording all complaint resolution activities during critical account management and intervention (detailed trip report in the form of complaint resolution files and data)

  • Being a key technical resource with blood donor centers, large and corporate account management

  • Managing calibration tools and diagnostic equipment

Blood Bank Technical Specialist - Outside Sales Technical Specialist (Medical)

Qualifications

We are looking for an experienced candidate for the Blood Bank Technical Specialist (Outside Sales Technical Specialist) position who has a Bachelor’s degree from a four-year college or universityalong with some prior outside sales and/or technical experience. In addition, the Blood Bank Technical Specialist (Outside Sales Technical Specialist) must live in the geographic sales region that they are assigned to and must be willing to travel over 70% of the time for this role.

Other requirements for the position include:

  • 3-5 years of Blood Banking Experience SSB Preferred

  • Management Experience Preferred

Preferred Experience:

  • American Society of Clinical Pathologists (ASCP) MT or (NCA) CLS certification

  • American Society of Clinical Pathologists (ASCP) SBB certification

  • Project Management: ability to prioritize and schedule all aspects of the project in order to meet a deadline

  • Ability to work in a team environment, communication skills both written and oral, training or educator background

  • Ability to troubleshoot or problem solve

Blood Bank Technical Specialist - Outside Sales Technical Specialist (Medical)

Benefits

The compensation structure for this position is a base salary plus a variable commission plan where, if the Blood Bank Technical Specialist (Outside Sales Technical Specialist) meets plan targets, there will be a total target payout. Additionally, this position is eligible for a monthly auto allowance.

We believe in offering our employees competitive pay and an excellent benefits package. To learn more about our pay and benefits, please apply today.

Blood Bank Technical Specialist - Outside Sales Technical Specialist (Medical)

IMMUCOR, INC IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER; MINORITIES/FEMALES/DISABLED/VETS; DRUG FREE WORKPLACE

RESUMES SUBMITTED TO IMMUCOR FROM THIRD PARTY RECRUITMENT FIRMS WILL NOT BE CONSIDERED.

This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.

Job ID 2018-1919

Category Medical Technology